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Frequently Asked Questions |
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Accepted Payment Methods: 
or
 TeesBox accept all major credit and debit cards*, including: Visa, Mastercard, Delta and Solo. Payments are also accepted through PayPal. Sorry, we do not currently accept postal orders or personal cheques.
This site is protected by 256-bit encryption, secured by Geotrust, so you can be sure that your order information and credit card details are secure.
Satisfaction is guaranteed or we'll happily refund your purchase (minus the shipping amount) within the first 28 days of the date you place your order). * Credit and Debit card payments are processed by Nochex Ltd, a secure third-party credit card processing service. Charges will appear on your bank/credit card statement as "Nochex" or "Nochex LTD".
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How to Place an Order:
1. Click the thumbnail of the shirt/item you would like to purchase.
2. Customize your shirt by choosing the colour and size you like, then choose the quantity you would like to purchase and click the "Add to Cart" button. From here you can continue shopping or proceed to the checkout.
3. Continue through the checkout by entering your shipping details, choosing your payment method, verifying your details and so forth.
Prices are displayed in British pounds by default, and charged in the same currency. You may change the currency options at the top-right of the website for an estimated cost in other currencies.
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Problems Ordering:
These are some of the most common solutions to ordering problems.
1. Make sure to enter the exact billing address appearing on your statement.
2. Try restarting your computer (that seems to work for many).
3. Try on a friend's computer (this always works).
4. Try a different payment payment option (e.g. PayPal - account not required).
If these solutions don't work, please contact us
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Shipping Info:
We ship to anywhere in the UK, and many countries internationally. Shipping takes 5-7 days for all orders within the UK and an additional 7-10 days to International destinations. Packages in the UK are sent via Royal Mail. Please make sure you can receive mail from the Post Office at the address you supply.
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Postage & Packaging Rates - United Kingdom:
Shipping within the UK is absolutely free. You can order as many shirts as you like and the price will stay the same, always free!
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Postage & Packaging Rates - International
Shipping to the rest of the world is fixed at £1.91 (or roughly €2,00 Euro / $2.75 USD). You can order as many as you like and the price will stay the same!
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T-Shirt Info:
We use high quality branded shirts: Fruit of the Loom and Gildan. Both are 100% cotton for a soft and smooth premium texture. These fit most body shapes very well, are comfortable and designed to last. They're pre-shrunk and double stitched for extra durability.
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Sizing Guide - Men's
Shirt sizes in detail; all shirt widths are measured from underarm to underarm, lengths are measured from the bottom of the shirt to the highest point. If you're unsure of your size, find a well fitting shirt you own and compare it with our chart below.
 | | | Small | Med | Large | XL | XXL | | Width | 18" | 20" | 22" | 24" | 26" | | Length | 28" | 29" | 30" | 31" | 32" | | Width | 45.7cm | 50.8cm | 55.9cm | 60.9cm | 66.0cm | | Length | 71.1cm | 73.7cm | 76.2cm | 78.7cm | 81.3cm | |
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Sizing Guide - Women's
Shirt sizes in detail; all shirt widths are measured from underarm to underarm, lengths are measured from the bottom of the shirt to the highest point. If you're unsure of your size, find a well fitting shirt you own and compare it with our chart below.
| | | | | Size 10 Fitted | Size 12 Fitted | | | | Width | 15" | 16" | | | Length | 23" | 24" | | | Width | 38.1cm | 40.6cm | | | Length | 58.4cm | 61.0cm | |
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Return Policy:
We believe in 100% customer satisfaction, so if you wish to return yours goods for whatever reason, we'll happily give you a refund for the shirts that you have purchased (minus shipping and handling fees), provided they are unworn, unwashed, and it is within 28 days of your order.
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How to Return an Order:
We will provide a full refund for any unworn, unwashed item that is returned within 28 days of the date of purchase (minus shipping/handling fees).
Please contact us with your name and order information for details of how to return your order.
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View/Change Account Information:
You can view/edit your account information here.
The information includes your: Name, Email Address and Telephone number.
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View/Change Address Book Entries:
You can add to and edit your address book here.
This is where you can add and change your delivery address, for where you would like the t-shirts sent.
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Change Password:
You can change your password here.
To change your password you will need to enter your old password and new password in the forms provided.
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View Previous Orders:
You can view details of your previous orders here.
Here you can view the details and status of any previous orders you may have made.
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Subscribe/Unsubscribe to our Newsletter:
You can view your current newsletter status here.
Here you can see whether you are currently signed up for the TeesBox newsletter, and opt in/out as desired.
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View/Change Product Notifications:
You can view your current product notifications here.
Here you can choose to be notified of any changes to specific product, or when any new products are added.
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Submit a T-Shirt Idea:
You can suggest a T-Shirt idea here.
If we use your idea, we'll give you 2 free t-shirt's of your choice as a reward!
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Privacy Policy:
As a responsible online store, TeesBox are committed to not sharing or selling any of our customers information with other companies.
You can read more about our Privacy Policy here.
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Contact Us:
You can contact us here.
Please choose an appropriate topic from the options provided, and give as much information as possible that is relevant to your enquiry.
We will try to get back to you asap (usually within 24 hours) but occasionally it may take longer.
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